FAQs

I prefer to speak to a real person. What is the best number to contact you on?

Contact us directly on 03 9489 2193. 


What are your Northcote store trading hours?

Monday to Saturday  9:30am - 5:30pm
Sunday - Closed

We close on most public holidays but please check our social media pages from time to time as this may change. During January we are open 10am-5pm.


I'm not sure how to make a purchase online?

Shopping at Big Dreams is simple and easy! By using our drop down menu at the top of each page, you can search by category or check out our new arrivals. When you find the item you want, simply select your colour and size and 'ADD TO BAG'. A pop up box will appear on your screen, giving you the option to 'checkout' which will take you to your shopping bag. From there, you can enter all your details to finalise and place your order. 


Where is my order?

If you have received an email stating that your order has been dispatched, it is on its way to you. The parcel can be tracked using the link provided in your dispatch email. 


How will I know that you have received my order?

We will send you an email straight away to acknowledge your order. Please note that your order is subject to approval by your card issuer or payment provider and we will also need to verify your delivery address.

Once your order has been accepted by us, you will receive a dispatch email as soon as the item is ready and on its way to you.


Can I cancel my order?

Unfortunately we are unable to cancel or amend an order once it has been placed.


How will my order be packaged?

Each item will come wrapped in paper as well as bubble wrap if need be for protection. Depending on the number of items, your order will arrive either in a box or as a parcel. 


Can I pick up my order in-store?

No, we do not offer this service.


Is my personal information kept private?

Please be assured that we consider all the information you share with us totally private and confidential.

At no point will we share, rent or sell your personal information without your consent. In order to process credit card orders online, we will also need information including your billing address, shipping address, telephone number, credit card number and expiration date. Please note that we do not keep your credit card details online and these details are therefore protected from any breach of security. Navigational information is only used for internal purposes to enhance the customer shopping experience and site usability and is not shared with any outside parties. Financial information is used to check the user’s qualifications and to bill the user for products.


How do I find a specific item?

You can look for an item by using the ‘Search’ box at the top of our website. Alternatively you can filter by department, brand or category using the tabs at the top of our website.


Do you have sizing guidelines?

You can find our size guide on every product page as these are different based on brand. If no size guide is available, please call our customer service line to help with your enquiry on 9489 2193 or email [email protected]


The item I bought is now on sale, can you refund me?

It is very difficult for us to know if and when something will go onto sale. As a result we are unable to refund the difference if an item goes down in price after you have made a purchase.


Does Big Dreams have seasonal sales?

Seasonal sales take place at various times throughout the year. Please note that we cannot guarantee that our sale prices will be equal to, or less than, discounts at offline boutiques. We also cannot guarantee that items will still be available for purchase late in the season.


Return, Exchanges & Shipping / Delivery

Please refer to our Terms & Conditions section of the website.


My question was not answered. Where and how can I best contact you?

If your enquiry was not answered by the list of FAQs or the info contained within the Terms & Conditions section, you can email us at [email protected] or give us a call on 03 9489 2193.